Shipping Policy

Your order will ship within 1 to 5 business days of the order date, and a confirmation email carrying your tracking number goes out the moment it does. If it ships sooner than the 5th business day, that email arrives sooner too.

Business days are Monday to Friday. Weekends do not count toward any figure on this page, and holidays are factored in.

That is where most of them are — search your inbox for “Oceans” as well. If it is genuinely not there, email support@tryoceans.com with your order number and we will resend it.

It has already gone to our fulfilment team, whether or not you have written in. Please allow 3 more business days, inside which we will email you an update with your tracking number.

Write to support@tryoceans.com immediately with your order number. While the order is still with us, inside those 1 to 5 business days, we will try. Once it has gone to the carrier the address is fixed, so checking it before you pay is the last point at which this is easy.

Delivery takes 7 to 20 business days in the United States and 10 to 25 business days internationally.

Free Shipping is delivered within 7 to 25 business days. We process and ship it by the most cost-effective methods available, which is exactly what makes it free — so it can sit a little longer before it moves, and it will still arrive inside that window. It is the slower choice by design.

Expedited Shipping is seldom offered, because keeping the products themselves affordable depends on not routing every order that way. Where it is available you will see it at the shipping step in checkout; where it is not there, it is not available for your order. Where it is offered, delivery runs 7 to 15 business days in the United States and 10 to 20 business days internationally.

Inside the windows above, tracking that has not moved is expected rather than a fault. Four ordinary reasons:

1. The first scan happens late. Often not until the parcel reaches a regional hub near its destination. During peak periods, when carriers process parcels in large quantities, that takes longer — and until that scan the carrier has not confirmed receipt.
2. The first scan happens at delivery. On some routes it is the only scan there will be.
3. The tracking database lags. The record updates behind where the parcel actually is.
4. Some shipments are not trackable at all. Standard International especially. It will still arrive by the 20th or 25th business day at the latest.

Track your order

Orders with more than one item are sometimes dispatched separately, and each parcel then carries its own tracking number and its own email. A parcel arriving without everything you ordered is not a missing item. Every parcel in a split order still arrives inside the windows above, and you are never charged twice for the shipping.

Customs charges, import duties and local taxes are set by your own country and are not included in what you pay us. Whether they apply, and how much they come to, is decided at your border rather than at our checkout — we cannot waive them, predict them or refund them.

If tracking still has not changed once you are past your window, give it an additional 5 business days. Parcels that run long typically arrive on or shortly after the 20th or 25th business day.

Beyond 30 business days in the United States, or 35 business days internationally, a dedicated team investigates. Delays that long are monitored rather than waited on, and we will come back to you by email within 2 to 5 business days.

Once it has been handed over, neither we nor you can accelerate it, and no message to us moves it. Nor can either of us make a scan appear — scanning is the carrier's process. This is named here so that you are not spending an afternoon waiting on a reply that cannot help.

A delivery estimate is the projected shipping date plus the transit duration, counted in business days and excluding Saturdays and Sundays unless a weekend delivery option was available to you at checkout.