Refund Policy

All sales are final, and refunds cannot be granted. Our product research team invests substantial time in selecting what we carry, choosing products that reflect current market demand, trends, or proven popularity. That work happens well before anything reaches the site.

Operating a small business carries significant costs. We therefore entrust our customers with researching a purchase thoroughly, and confirming the product suits their needs, before ordering. We work to make the product information on our website exhaustive of what a customer needs in order to decide whether to proceed — and to not proceed, where they think our product is not the one they are looking for.

There is no return address, no return label and no restocking fee, because there are no returns. You keep whatever arrived, and the replacement is sent on the same shipping speed used on your original order.

Send three photos from different angles of the item you received to support@tryoceans.com, with your order number and the address you ordered with. Three angles is what lets us process the replacement on the first reply rather than the third.

• Replaced You ordered the weighted plush and received a different product entirely. You ordered one item and a different item arrived.
• Not replaced You ordered the weighted plush and feel it is not weighted enough. You ordered one size and feel you received another.

In the second pair the correct item arrived. That is the line, and it does not move.

Items not received after 30 days are eligible for a free replacement, again on the same shipping speed used on your original order. No photographs are needed for this one. The 30 days run from your purchase date.

Standard delivery is 7 to 20 business days in the United States and 10 to 25 business days internationally, and quiet tracking inside those windows is ordinary — the shipping policy sets out the four usual reasons.

Shipments showing as delivered on the carrier's own website — USPS or Canada Post, for example — are excluded from the 30-day replacement above. Once a carrier records a delivery, the parcel has passed into their hands rather than ours.

Parcels marked delivered are commonly held at the branch, left with a neighbour, or placed somewhere at the address. Take the tracking number to your local post office first. If they cannot account for it, tell us what they said.

Dissatisfaction with a correctly supplied product is not a ground for a refund or a replacement under this policy. It is named here because it is the case customers most often expect to be covered.

Write to support@tryoceans.com with your order number as soon as you know. Orders ship within 1 to 5 business days, so the sooner the message reaches us, the better the chance it is still with our team rather than the carrier. Once a parcel has been handed over it cannot be recalled, and the standing terms above apply as written.

VIP membership is a recurring charge, not a one-time payment. It continues on its stated interval until you cancel, and each charge is taken automatically without a further prompt.

Any one of these reaches us: email support@tryoceans.com, reply to any order confirmation email, or use the membership cancellation form. A cancellation is honoured when it reaches us at least 3 business days before the next billing date.

Cancelling a membership stops the charges that have not happened yet. It does not undo one that has. The three-business-day notice above exists precisely so that this distinction never has to be tested.